Top Analysts Covering Contact Center Technology
Posted on December 9, 2014 by Shai 6718627 Time for the 3rd installment of our list of top analysts covering contact center technology! Our industry is blessed with a large and engaged analyst community. What’s really awesome about these folks is how open they are. Just by following their blogs and tweets, you’ll get tremendous… Details
UMass Memorial Selects Fonolo Call-Backs to Lower Abandon Rates
Posted on December 10, 2014 by Daniela 20125 Our December 9th news release announced some exciting news – UMass Memorial Health Care has implemented Fonolo’s call-back solution to offer an improved call center experience for its patients! As one of the nation’s most distinguished health care systems, UMass Memorial is committed to providing the best… Details
The Naughty and Nice List for Companies Leaving Customers on Hold
Posted on December 11, 2014 by Jason 243419 Yes, it’s true: Santa’s watching your call center. He knows which ones have been naughty, and which one have been nice. It’s important to note that he doesn’t like waiting on hold, subjected to endless minutes of Mariah Carey’s Christmas hits. So, if you want to stay… Details
5 Companies That Are Doing This Whole Social Media Thing Right
Posted on December 16, 2014 by Guest Blogger 18325 There is no shortage of companies that want to make social media their new BFF, particularly those interested in increasing brand awareness, promoting customer loyalty and delivering outstanding service. In fact, Social Media Examiner found that 89% of marketers want to know the most effective social… Details
“Avaya Engages”, Analysts Weigh In
Posted on December 17, 2014 by Shai 1611224 On Thursday, Avaya held a major analyst event (called “Avaya Engages”) to make several announcements and paint a picture of their roadmap. It was an invite only event, so most people only have the accompanying press releases as a source of information. Luckily, the analysts in attendance… Details
Fonolo Named Most Promising Contact Center Technology Solution Provider By CIOReview
Posted on December 18, 2014 by Daniela 56125 Todays news release announced some exciting news – CIOReview has selected Fonolo as one of the 20 Most Promising Contact Center Technology Solution Providers. The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. Fonolo was… Details
Why Customers Don’t Want To Call Your Contact Center
Posted on January 6, 2015 by Guest Blogger 434125 Just because your contact center isn’t being overridden with calls, doesn’t mean your customers don’t have anything to complain about. The chances are they do, but are busy telling others about it instead. Why aren’t your customers approaching you directly to talk about their problems, you… Details