Main Points of Call Centres

Posted on December 3, 2014 by Daniela 10793824 Being flexible as a call center is the norm now, if one has to be successful. Call centers normally do experience revolutions within them. Starting from the technology together with the behaviour of the people that constantly changes. So here goes … 1) The Future This graph shows the… Details

“Avaya Engages”, Analysts Weigh In 

Posted on December 17, 2014 by Shai 1611224 On Thursday, Avaya held a major analyst event (called “Avaya Engages”) to make several announcements and paint a picture of their roadmap. It was an invite only event, so most people only have the accompanying press releases as a source of information. Luckily, the analysts in attendance… Details

Fonolo Named Most Promising Contact Center Technology Solution Provider By CIOReview

Posted on December 18, 2014 by Daniela 56125 Todays news release announced some exciting news – CIOReview has selected Fonolo as one of the 20 Most Promising Contact Center Technology Solution Providers. The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. Fonolo was… Details